FAQs

Yes we ship our products all over India. However depending on distance and geography, the delivery time may vary.

This Privacy Policy outlines how MadamCharm Cosmetics collects, uses, discloses, and protects your personal information when you use our website. By accessing or using our website, you agree to the terms outlined in this policy.

1. Information We Collect:
   1.1 Personal Information: When you place an order, create an account, or subscribe to our newsletter, we may collect personal information such as your name, email address, shipping address, and payment details.
   1.2 Browsing Information: We may collect non-personal information such as your IP address, browser type, and device information to enhance your browsing experience.
2. How We Use Your Information:
   2.1 Order Processing: We use your personal information to process and fulfill your orders, communicate with you, and provide customer support.
   2.2 Communication: With your consent, we may send you promotional emails, newsletters, or updates about our products and services.
   2.3 Improving Our Services: We use browsing information to analyze trends, track user engagement, and enhance our website’s functionality.
3. Information Sharing:
   3.1 Third-Party Service Providers: We may share your information with third-party service providers to assist with order processing, payment processing, and other essential services.
   3.2 Legal Compliance: We may disclose your information when required by law or to protect our rights, privacy, safety, or property.
4. Data Security:
   4.1 Secure Transactions: We implement security measures to protect your personal information during transactions. Payment information is encrypted using secure socket layer technology (SSL).
   4.2 Account Protection: It is your responsibility to keep your account password confidential. We recommend choosing a strong and unique password.
5. Cookies:
   5.1 Usage: We use cookies to enhance your browsing experience and gather information about how our website is used.
   5.2 Opt-Out: You can opt-out of cookies through your browser settings. However, this may impact the functionality of our website.
6. Your Choices:
   6.1 Opt-Out: You have the option to opt-out of receiving promotional emails by following the unsubscribe instructions provided in the email.
   6.2 Access and Correction: You can access and update your personal information by logging into your account or contacting us directly.
7. Changes to the Privacy Policy:
   7.1 We reserve the right to update and modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website.
8. Contact Us:
   If you have any questions or concerns regarding this Privacy Policy, please contact us by visiting our Contacts page.

Welcome to MadamCharm. We strive to provide you with the best possible shopping experience. Please take a moment to review our shipping policy:

Shipping Methods and Delivery Times

Standard Shipping: Delivered within 5-7 business days.
Expedited Shipping: Delivered within 2-3 business days.

International Shipping:
– We do NOT ship outside India.

Please note that delivery times may vary based on your location and any potential transportation processing delays.

Shipping Costs
We do not charge any additional Shipping Costs in general, however for specific cases, then it will automatically get added during the checkout or sharing proforma-invoice. 

Order Processing Time

– All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
– If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is any significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Confirmation and Order Tracking

– You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

– MadamCharm is not legally liable for any products damaged or lost during shipping. If you have received your order damaged, please contact us to request a claim with clear photo.
– Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order. Refer corresponding link.

Contact Us

If you have any questions regarding our shipping policy, please contact us, contact details here.

Thank you for shopping with MadamCharm Cosmetics.

Welcome to MadamCharm! Before using our website, please read these Terms and Conditions carefully. By accessing or using the site, you agree to comply with and be bound by these terms. If you disagree with any part of the terms, please do not use our website.

Acceptance of Terms: By using MadamCharm, you acknowledge and agree to these Terms and Conditions. We reserve the right to modify, update, or change these terms at any time, and your continued use constitutes acceptance of any changes.
Website Use: You agree to use MadamCharm for lawful purposes only and in a manner consistent with all applicable laws and regulations. You are responsible for maintaining the confidentiality of your account and password.
Product Information: While we strive for accuracy, product descriptions, pricing, and availability may contain errors. We reserve the right to correct any errors or inaccuracies, update information, and cancel orders if necessary.
Order Acceptance: Your placement of an order does not guarantee acceptance. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information.
Payment and Pricing: All prices are in INR and are subject to change. Payment is processed through secure payment gateways. We are not responsible for any additional fees charged by your bank or credit card company.
Shipping and Delivery: Shipping costs and estimated delivery times are provided during the checkout process. We are not responsible for delays outside our control or any customs duties or taxes incurred.
Return Policy: Refer to our Return Policy for details.
Intellectual Property: All content on MadamCharm, including text, graphics, logos, images, and software, is the property of MadamCharm and is protected by copyright laws. Unauthorized use of our content may violate copyright, trademark, and other laws.
Privacy Policy: Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
Governing Law: These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh.
Contact Information: For any inquiries or concerns related to these Terms and Conditions, please contact us here.

Thank you for choosing MadamCharm!

At MadamCharm, we value your satisfaction and strive to provide you with the best experience when shopping for our products. Our return & refund policy ensures that you can shop with confidence, knowing that your concerns are our top priority.

5 Days Return & Refund Policy:

We offer a 5-day return & refund policy for damaged products and items with manufacturing defects. If you receive a product that doesn’t meet our quality standards, we’re here to assist you.

Eligibility Criteria:

To be eligible for a return & Refund, please ensure that:

• The product is damaged during transit.
• The item has a manufacturing defect

Initiating a Return:
If you believe your product meets the eligibility criteria, please contact our customer support team within 5 days of receiving your order. Our Contact Details are here.

Return & Refund Process:
Contact Us: Initiate the return process by reaching out to our customer support team.
Provide Details: Share details about the damaged or defective product, including order number, product name, description of the issue and a clear photo.
Approval: Once your request is reviewed and approved, we will guide you on the return process.
Return Shipment: Pack the product securely and follow our provided instructions for return shipment.

Refund/Exchange:
Upon receiving and inspecting the returned item, we will process your refund or exchange the product, as per your preference within 10 days.

Conditions for Return & Refund:

The product must be unused and in the same condition as received.
Original packaging and tags must be intact.
Note: We do NOT accept returns for change of mind, color variations, or slight imperfections inherent, as they add to the uniqueness of each piece.

At MadamCharm, your satisfaction is our priority. If you have any questions or concerns, feel free to reach out to our customer support team. We appreciate your trust in us and look forward to providing you with a seamless shopping experience.