Privacy Policy
Last updated: June 27, 2025
This Privacy Policy describes how MadamCharm (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from madamcharm.com, or otherwise communicate with us regarding the Site.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
How We Collect and Use Your Personal Information
We collect personal information from a variety of sources depending on how you interact with us. We may use information to communicate with you, provide or improve the Services, comply with legal obligations, enforce terms of service, and protect or defend the Services, our rights, and the rights of users or others.
Information We Collect Directly from You
- Contact details including your name, address, phone number, and email.
- Order information including billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including username, password, security questions and other account-security information.
- Customer support information that you include in communications with us.
Information We Collect about Your Usage
We may automatically collect information about your interaction with the Services, including device information, browser information, network connection, IP address and other interaction information, using cookies, pixels and similar technologies.
Information We Obtain from Third Parties
We may obtain information from companies that support our Site and Services, payment processors, and online tracking technologies used with service providers and advertising partners.
How We Use Your Personal Information
- Providing products and services, including payment processing, order fulfillment, notifications, returns and exchanges.
- Marketing and advertising communications and tailored advertising.
- Security and fraud prevention.
- Communicating with you and improving our Services.
Cookies
Like many websites, we use Cookies to power and improve our Site and Services, remember actions and preferences, run analytics and better understand user interaction. Browser controls may allow you to remove or reject cookies, though this can affect functionality.
How We Disclose Personal Information
We may disclose personal information to vendors and third parties who perform services on our behalf, business and marketing partners, affiliates, and where required for legal obligations, business transactions, or protection of our Services, rights and users.
User Generated Content
If you submit product reviews or other user-generated content to public areas of the Services, that content will be public and accessible by anyone.
Third Party Websites and Links
Our Site may provide links to third-party websites. We are not responsible for the privacy, security, accuracy, completeness or reliability of third-party sites.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children.
Security and Retention
No security measures are perfect. How long we retain personal information depends on factors such as account maintenance, providing services, legal obligations, disputes and contracts.
Your Rights
Depending on where you live, you may have rights to access, delete, correct, port, restrict processing, withdraw consent, appeal, manage communication preferences, and opt out of sale/sharing/targeted advertising.
Complaints and International Users
If you have complaints about how we process your personal information, contact us. We may transfer, store and process personal information outside the country you live in.
Contact
For questions about privacy practices or this Privacy Policy, email care@madamcharm.com or contact MadamCharm Cosmetics Pvt Ltd, B439, Logix Technova, Sector 132, Noida, Uttar Pradesh, UP, 201304, IN.